Returns & Reprints

We reprint or refund when

The sheet is misprinted, misregistered or has a visible print defect.

The parcel arrives damaged or the film is creased or torn in transit.

What we printed does not match the file you uploaded and approved.

We can't reprint when

The supplied file was low resolution, had a solid background or wrong colour mode and you accepted the preflight warnings.

The transfer was pressed outside the recommended temperature, time or pressure ranges.

You changed your mind after production started — these are bespoke goods.

How to claim

Email hello@poptransfers.com within 14 days of delivery with your order number and clear photos of the issue, including the full sheet and a close-up.

We aim to respond within one working day and, where a claim is accepted, reprint on priority at no charge or refund the affected sheet.

Sample packs

Sample packs are non-returnable, since their whole purpose is to be pressed and tested.